Shipping policy

Last Updated: September 14, 2026

Hnmlrl provides customers with clear information about order processing, shipping, tracking, and delivery.

This Shipping Policy explains the destinations we ship to, available shipping method, processing time, estimated delivery time, shipping cost, tracking procedures, customs information, and procedures for delayed, damaged, or missing shipments.

This policy applies to orders placed through www.hnmlrl.com.

Shipping Summary

Shipping Method: Standard Shipping
Order Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Standard Shipping Cost: Free — €0.00
Processing Days: Monday – Saturday
Order Cut-Off Time: 6:00 PM Central European Time (CET/CEST)

1. Shipping Destinations

Hnmlrl currently provides Standard Shipping to:

  • United States

  • Israel

  • Norway

  • New Zealand

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czechia

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

The countries available during checkout are the destinations currently available for an order.

If a country or delivery address cannot be selected during checkout, Hnmlrl cannot accept an order for that destination.

2. Shipping Method

Hnmlrl provides Standard Shipping for eligible orders placed through www.hnmlrl.com.

The carrier used for an order is determined by:

  • Delivery destination

  • Product availability

  • Fulfillment location

  • Package size and weight

  • Carrier service availability

Orders are dispatched through the fulfillment and logistics services assigned to the order.

Express Shipping is not offered unless an express or faster shipping option is specifically displayed during checkout together with its shipping cost and estimated delivery timeframe.

3. Free Standard Shipping

Hnmlrl provides Free Standard Shipping (€0.00) to the destinations enabled for delivery under this Shipping Policy.

No Standard Shipping charge is added by Hnmlrl to an eligible order.

Customers can review the shipping method, shipping charge, taxes collected by Hnmlrl, and complete order total during checkout before submitting payment.

Free Standard Shipping refers to Hnmlrl’s shipping charge. Customs duties, import VAT, taxes, or government charges imposed on an international shipment are governed by the destination country and the information displayed during checkout.

4. Order Processing Time

Orders are processed within:

1–3 business days

Hnmlrl’s order-processing business days are:

Monday – Saturday, excluding applicable public holidays.

Sunday is not counted as an order-processing business day.

Order Cut-Off Time: 6:00 PM Central European Time (CET/CEST).

Orders placed after 6:00 PM CET/CEST begin processing on the next applicable business day.

Processing begins after successful payment authorization.

Order processing includes:

  • Order review

  • Payment confirmation

  • Product preparation

  • Quality checks

  • Packaging

  • Transfer to the applicable carrier or logistics provider

Processing time is separate from shipping transit time.

5. Shipping Transit Time

The estimated Standard Shipping transit time is:

6–9 business days after shipment

Carrier business days exclude days on which the applicable carrier does not operate.

Shipping transit time begins after the order has completed processing and has been transferred to the applicable carrier or logistics provider.

6. Estimated Total Delivery Time

The estimated total delivery time is:

7–12 business days

This consists of:

Order Processing: 1–3 business days
Shipping Transit: 6–9 business days

Therefore:

Estimated Total Delivery Time = Processing Time + Shipping Transit Time

The estimated total delivery period begins after successful payment authorization.

The 6:00 PM CET/CEST order cut-off determines the business day on which processing begins. An order placed after the cut-off begins processing on the next applicable business day.

Delivery estimates are not guaranteed delivery dates. Carrier operations, weather, public holidays, customs procedures, incorrect delivery information, and other delivery disruptions can affect the actual arrival date.

7. Shipping Confirmation and Tracking

After an order is dispatched, Hnmlrl sends a Shipping Confirmation email to the email address provided during checkout.

The Shipping Confirmation contains the available shipment information, including:

  • Order or shipment reference

  • Tracking number

  • Tracking link or tracking instructions

Tracking information can require additional time to appear after the carrier first receives or scans the shipment.

If a Shipping Confirmation has not been received after the applicable 1–3 business-day processing period, customers should:

  • Check the spam or junk email folder

  • Confirm that the email address used for the order is correct

  • Contact hello@hnmlrl.com

8. Customs, Duties and Import Taxes

Orders shipped across international borders are subject to the customs and tax requirements of the destination country.

Taxes, duties, or other charges collected directly by Hnmlrl are displayed during checkout before payment is submitted.

Charges not collected by Hnmlrl during checkout can be assessed by the destination country’s customs authority, tax authority, carrier, or other authorized party.

Free Standard Shipping does not mean that an international order is exempt from customs duties, import VAT, or government charges.

Customs authorities control customs clearance procedures and processing times.

Hnmlrl provides available shipment and order documentation required to support the delivery process.

9. Shipping Address Requirements

Customers are responsible for entering complete and accurate delivery information during checkout.

Customers should verify:

  • Recipient’s full name

  • Street address

  • Apartment, suite, or unit number

  • City or locality

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number

  • Email address

Incomplete or inaccurate delivery information can cause processing delays, unsuccessful delivery, or return of the package.

If a package is returned because of incorrect or incomplete customer-provided address information, Hnmlrl will contact the customer with the available reshipping or refund options.

Any additional reshipping charge payable by the customer will be disclosed before payment is requested.

10. Address and Order Changes

Customers who need to correct a shipping address or other order information should contact:

hello@hnmlrl.com

The request should be submitted before the order enters fulfillment or shipment.

Hnmlrl will process an address or order correction when the operational status of the order still permits the requested change.

After shipment, Hnmlrl cannot guarantee that a delivery address can be changed or that a package can be redirected.

Customers can use the tracking information provided with the shipment to contact the carrier about carrier-supported delivery options.

11. Undeliverable and Returned Packages

A package can be returned to the sender because of:

  • Incorrect or incomplete delivery address

  • Unsuccessful delivery attempts

  • Failure to collect the package

  • Refusal of delivery

  • Local delivery restrictions

  • Customs restrictions

Customers should monitor tracking information and follow carrier instructions relating to delivery or collection.

When a package is returned to the sender, Hnmlrl reviews the shipment status and provides the available reshipping or refund options.

Mandatory consumer rights concerning delivery failures or carrier errors remain unaffected.

12. Delayed, Lost or Missing Packages

If an order has not arrived within the estimated delivery timeframe, customers should review the latest tracking information and then contact hello@hnmlrl.com if assistance is required.

For a delayed shipment, Hnmlrl will:

  • Review the shipment record

  • Review available tracking information

  • Submit a carrier or logistics inquiry when required

  • Inform the customer of the available next steps

If a shipment is confirmed lost before delivery, Hnmlrl will provide an appropriate remedy in accordance with the circumstances and applicable consumer law.

The remedy can include:

  • Replacement, when available

  • Refund to the original payment method

If tracking shows “Delivered” but the package cannot be located, customers should:

  • Verify the delivery address

  • Check entrances, mail areas, reception desks, and designated safe locations

  • Ask household members or building staff

  • Review available carrier delivery photographs or notices

  • Contact Hnmlrl if the package remains missing

Hnmlrl will review the available delivery information and submit the applicable carrier inquiry.

13. Damaged Packages or Products

Customers who receive a damaged package or product should contact:

hello@hnmlrl.com

Please provide:

  • Order number

  • Description of the damage

  • Photos of the outer packaging

  • Photos of the shipping label

  • Photos or videos showing the damaged product

When a product is confirmed to have arrived damaged, Hnmlrl will arrange or cover reasonable return shipping and provide the remedy required under Hnmlrl’s Refund Policy and applicable consumer law.

14. Responsibility for Goods During Delivery

For consumers covered by German and European Union consumer law, Hnmlrl remains responsible for the goods during delivery until the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods.

Different responsibility rules apply when the consumer independently appoints a carrier that was not offered by Hnmlrl, as provided by applicable law.

Hnmlrl remains responsible for resolving carrier-related delivery failures when responsibility for the goods has not legally transferred to the customer.

15. Statutory Delivery Rights

Nothing in this Shipping Policy limits mandatory consumer rights provided by German or European Union consumer law.

For consumer purchases governed by German and EU distance-selling rules, goods must be delivered within the agreed delivery period.

If no delivery period has been agreed, the statutory delivery requirements established by applicable consumer law apply.

If Hnmlrl does not deliver within the agreed or legally required period, the consumer retains the remedies provided by applicable law.

Those remedies include the right to require delivery within an additional appropriate period and, when the legal requirements are satisfied, the right to terminate the contract and receive reimbursement of payments due under applicable law.

These statutory rights exist independently from Hnmlrl’s estimated 7–12 business-day delivery timeframe.

16. Returns and Contact Information

This Shipping Policy applies to shipment and delivery of customer orders.

Returns are governed by Hnmlrl’s Refund Policy.

Customers should not send a return package to the address printed on a shipping label or to Hnmlrl’s business address unless Customer Support has specifically provided that address as the return destination.

Contact Hnmlrl before sending a return:

Store Name: Hnmlrl
Website: www.hnmlrl.com

Business Address:
Charlottenburger Straße 40
13086 Berlin
Germany

Support Email:
hello@hnmlrl.com

Support Phone:
+49 30 91545172

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CET/CEST)
Sunday: Closed

Customer Support Response Time:
1–2 business days

Return Address Notice:
Do not mail a return package before contacting hello@hnmlrl.com and receiving the return instructions and return destination applicable to the order.