Refund policy

Last Updated: September 14, 2026

At Hnmlrl, we provide customers with a clear process for returns, cancellations, and refunds.

This Refund Policy explains Hnmlrl’s 30-day commercial return period, return eligibility requirements, return shipping responsibility, refund procedures, and statutory consumer rights.

The 30-day commercial return period is provided in addition to statutory consumer rights. Nothing in this policy limits or excludes consumer rights that cannot legally be limited or excluded.

Policy Summary

Commercial Return Request Period: 30 calendar days after delivery
Restocking Fee: €0.00 — no restocking fee
Refund Processing: 1–3 business days after the return is inspected and approved
Change-of-Mind Return Shipping: Paid by the customer
Incorrect, Damaged, or Confirmed Defective Item: Return shipping arranged or covered by Hnmlrl
Refund Method: Original payment method

1. 30-Day Commercial Return Period

Customers can submit a return request within 30 calendar days after receiving their order.

The 30-day period begins on the date the order is delivered to the customer or the customer’s designated recipient.

This 30-day period is Hnmlrl’s commercial return policy. It does not replace or shorten statutory withdrawal, cancellation, warranty, or consumer rights provided by applicable law.

2. How to Submit a Return Request

To begin a return, contact Hnmlrl Customer Support at:

Email: hello@hnmlrl.com

Please provide:

• Order number

• Full name

• Email address used for the order

• Product name and return quantity

• Reason for the return

• Photos or supporting information for damaged, defective, incorrect, or materially misdescribed products

After receiving the request, Hnmlrl will provide the return instructions and the return destination for the applicable order.

For returns under Hnmlrl’s commercial 30-day return policy, an approved return should be shipped within 14 calendar days after receiving the return instructions.

Do not send a return package before receiving return instructions from Hnmlrl.

This requirement helps Hnmlrl identify the order and process the return correctly. It does not restrict a statutory right that can be exercised through a valid cancellation or withdrawal notice.

3. Eligible Commercial Returns

To qualify under Hnmlrl’s 30-day commercial return policy, the returned product must meet the following conditions:

• Return request submitted within 30 calendar days after delivery

• Product only tried on or inspected to determine its nature, characteristics, and fit

• Product not worn beyond reasonable inspection

• Product not washed, altered, or intentionally damaged

• Original tags attached when tags were supplied

• Included accessories returned with the product

• Product free from stains, odors, makeup marks, deodorant marks, pet hair, and other signs of use beyond reasonable inspection

• Product remains in a condition suitable for return processing

Customers can inspect clothing, footwear, handbags, swimwear, and fashion accessories to the extent reasonably necessary to evaluate the product.

Handling beyond what is necessary to inspect a product can affect the refundable amount when a reduction in value is authorized by applicable law.

4. Size, Fit, Color and Change-of-Mind Returns

Under Hnmlrl’s 30-day commercial return policy, customers can request a return when an eligible product does not fit as expected or when the customer changes their mind about the size, color, style, or product.

Customers should review the following information before ordering:

• Product description

• Available size chart

• Product measurements

• Available colors

• Materials and product information

A size, fit, color, style, or preference issue resulting from the customer’s selection is treated as a change-of-mind return under Hnmlrl’s commercial return policy.

For these commercial returns, the customer pays the return shipping cost.

If a product materially differs from the description, measurements, or other material information displayed on the product page, contact hello@hnmlrl.com for review.

5. Items Not Eligible Under the Commercial Return Policy

The following products are not eligible for Hnmlrl’s commercial 30-day return policy:

• Products worn beyond reasonable inspection or try-on

• Products washed or altered after delivery

• Products damaged after delivery through improper use, care, or storage

• Products with stains, odors, makeup marks, deodorant marks, pet hair, or other signs of use

• Products missing original tags when tags were supplied

• Products missing included accessories

• Products returned after the commercial return deadline

For hygiene-sensitive products, including certain swimwear, any hygiene seal or protective strip must remain intact when required for return eligibility.

These commercial return restrictions do not remove statutory rights relating to products that are defective, damaged on arrival, materially misdescribed, or otherwise non-conforming.

Statutory exceptions to the right of withdrawal are governed by applicable law.

6. Damaged, Defective or Incorrect Items

Customers who receive a damaged, defective, materially misdescribed, or incorrect product should contact:

hello@hnmlrl.com

Please provide:

• Order number

• Description of the issue

• Clear photos or videos showing the issue when available

Photos or videos help Hnmlrl assess the issue. Other reasonable evidence will be reviewed when photographic evidence cannot be provided.

When Hnmlrl confirms that the product is incorrect, damaged on arrival, defective, or affected by a confirmed quality issue, Hnmlrl will arrange or cover the reasonable return shipping cost.

The remedy provided will follow the customer’s statutory rights and the circumstances of the claim and can include:

• Repair

• Replacement

• Price reduction

• Refund to the original payment method

7. Return Shipping Responsibility

For returns made under Hnmlrl’s commercial 30-day return policy, customers pay return shipping when the return results from:

• Change of mind

• Incorrect size selection

• Fit preference

• Color preference

• Style preference

• Another preference-based reason not caused by an Hnmlrl error or product defect

Customers arranging these returns select and pay the return carrier directly after receiving the applicable return instructions.

Hnmlrl arranges or covers reasonable return shipping when:

• The wrong product was delivered

• The product arrived damaged

• The product has a confirmed defect

• The product is materially different from its description

Customers should follow the return instructions provided by Hnmlrl before purchasing return shipping for an incorrect, damaged, or defective product.

When customers arrange their own return shipping, a tracked shipping service is recommended. Customers should retain the shipping receipt and tracking information until the return is completed.

8. No Restocking Fee

Hnmlrl does not charge a restocking fee.

The restocking fee for approved returns is:

€0.00

Hnmlrl does not deduct a general handling, processing, or restocking charge from an approved refund.

This does not prevent a legally permitted reduction in the refundable amount when a consumer has handled a product beyond what is necessary to establish its nature, characteristics, and functioning.

Any permitted reduction is based on the actual loss in value and is not a restocking fee.

9. Exchange Policy

Hnmlrl does not provide direct exchanges as the standard exchange process.

The fastest way to obtain a different size, color, style, or product is to:

1. Return the eligible original product according to this policy.

2. Receive the applicable refund.

3. Place a new order for the desired product.

For incorrect, damaged, or defective products, contact hello@hnmlrl.com. Hnmlrl will review the issue and provide the remedy required by applicable law, including replacement where appropriate.

This process does not limit statutory consumer rights.

10. Refund Inspection and Processing

After receiving a returned product, Hnmlrl will inspect the return and notify the customer of the refund decision.

For an approved refund:

• Refund is issued to the original payment method

• Hnmlrl processes the refund within 1–3 business days after approval

• No restocking fee is deducted

• Store credit or a gift card does not replace a monetary refund unless the customer expressly chooses that option

• Refund confirmation is sent to the email address associated with the order

The customer’s bank, card issuer, PayPal, Shop Pay, or other payment provider can require additional time to post an approved refund after Hnmlrl submits it.

A mandatory statutory refund deadline takes priority over Hnmlrl’s commercial processing timeline.

11. Order Cancellation Before Shipment

Customers can request cancellation by contacting hello@hnmlrl.com as soon as possible after placing an order.

If the order has not entered fulfillment or shipment, Hnmlrl will process the cancellation request.

Once an order has entered fulfillment or has been shipped, operational cancellation is no longer available. The customer can use the applicable return process after delivery.

This operational cancellation procedure does not restrict the statutory right of withdrawal described below.

12. Product Color and Appearance

Product appearance can vary between devices because screens display colors differently.

Lighting and photography can also affect how colors appear on a screen.

A minor display-related color difference does not by itself establish that a product is defective.

If the product received is materially different from its description, color representation, specifications, or product images, contact hello@hnmlrl.com for review.

13. Statutory Right of Withdrawal for EU Consumers

Consumers covered by German and European Union distance-selling rules generally have a statutory 14-day right of withdrawal for eligible online purchases.

The withdrawal period is 14 days from the day the consumer, or a third party designated by the consumer other than the carrier, takes possession of the goods.

To exercise the right of withdrawal, the consumer must inform Hnmlrl of the decision to withdraw through a clear statement before the withdrawal period expires.

The withdrawal notice can be sent to:

Hnmlrl
Charlottenburger Straße 40
13086 Berlin
Germany

Email: hello@hnmlrl.com
Phone: +49 30 91545172

The customer does not need to provide a reason for exercising the statutory right of withdrawal.

After exercising the right of withdrawal, the goods must be returned within 14 days in accordance with the return instructions provided by Hnmlrl.

For a valid statutory withdrawal:

• Hnmlrl refunds payments required to be refunded under applicable law

• The refund includes the standard outbound delivery cost paid by the customer when reimbursement of that cost is legally required

• Additional delivery costs resulting from the customer choosing a delivery method more expensive than Hnmlrl’s standard delivery method are not refunded beyond the legally required standard amount

• The customer bears the direct return shipping cost when the customer was properly informed of that responsibility before purchase

• Hnmlrl can withhold reimbursement until the returned goods are received or the customer supplies evidence that the goods were sent back, whichever occurs first, as permitted by law

• The refund is made using the original payment method unless the customer expressly agrees to another method

• Hnmlrl does not charge a refund fee for exercising the statutory withdrawal right

A consumer is responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Statutory exceptions to the right of withdrawal apply to products excluded from withdrawal by applicable law.

14. Defective or Non-Conforming Goods

Hnmlrl’s 30-day commercial return period does not replace statutory rights relating to defective or non-conforming goods.

Products must conform to the requirements established by applicable consumer law.

When goods are defective, damaged, materially misdescribed, or otherwise non-conforming, consumers retain the statutory remedies available under the law governing the purchase.

Those remedies can include:

• Repair

• Replacement

• Price reduction

• Termination of the contract and refund when the statutory requirements are satisfied

Statutory rights relating to defective or non-conforming products can continue after Hnmlrl’s 30-day commercial return period has ended.

Sale prices, discounts, and promotional pricing do not remove statutory rights concerning defective or non-conforming products.

15. Relationship Between Commercial Returns and Statutory Rights

Hnmlrl provides a 30-day commercial return period.

For consumers who have a statutory right of withdrawal, the statutory withdrawal right exists separately from Hnmlrl’s commercial return policy.

Hnmlrl’s commercial policy does not shorten:

• Statutory withdrawal rights

• Statutory conformity rights

• Statutory warranty rights

• Remedies for defective or non-conforming goods

• Other mandatory consumer rights

Where a mandatory legal requirement provides greater protection than Hnmlrl’s commercial return policy, the mandatory legal requirement takes priority.

16. Contact Us

For return requests, damaged or defective product reports, cancellation requests, withdrawal notices, or refund questions, contact:

Store Name: Hnmlrl
Website: www.hnmlrl.com

Business Address:
Charlottenburger Straße 40
13086 Berlin
Germany

Support Email:
hello@hnmlrl.com

Support Phone:
+49 30 91545172

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CET/CEST)
Sunday: Closed

Response Time:
1–2 business days

Return Address Notice:

Do not send return packages to the business address unless Hnmlrl Customer Support specifically confirms that address in the return instructions.

Contact hello@hnmlrl.com before mailing a return. Hnmlrl will provide the return destination and instructions applicable to the order.